FAQ HELP: JB Hifi Gift Cards

What's the go with the new gift cards?
JB Hifi gift cards are perfect for a wide range of gift scenarios. They are easy to buy, completely secure and a snap to redeem. And now the same gift card can be used in-store at JB Hifi as well as online. Super convenient! The recipient will receive BOTH a physical gift card AND an emailed digital version. The gift card will be mailed via registered post and will be required if purchasing in-store. The digital version can be used at our JB Hifi Online Store immediately upon receipt.

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I have an older style JB Hifi gift card. Can I use it online?
Unfortunately not. You require a the new type of gift card to use online. It MUST have a scratch panel on the back with a PIN underneath. Due to transactional security, we cannot accept JB gift cards without PINs.
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Buying a gift card: What are the common scenarios?

a) "I’d like to buy the JB Hifi gift card as a gift and get JB to post the card to the recipient"
Fill in the recipient’s name and email details in the form. When you take your order through the checkout, you will need to enter the recipient’s shipping address. The recipient will receive an email within one business day that includes their card number and PIN, and they can start shopping immediately on our website. They will receive the gift card by registered post within 2-5 business days.
You can also delay the sending of the email and gift card for a specific date (eg birthdays, Christmas) by selecting a specific “Deliver On” date below. The email will be received on this date and the gift card will follow soon after.

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b) "I'd like to buy the JB Hifi gift card as a gift but I’d like to give the card to the recipient myself later"
Fill in the recipient’s name and your email address in the recipient’s email field. When you take your order through the checkout, you will need to enter your shipping address. You will receive the email within one business day and the gift card 1-5 business day later via registered post. Included with the gift card is a letter to the recipient which displays your personal message.

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c) "The gift card is for my use only"
Fill in your name and email details in the form. At the checkout stage of your order, you will need to enter your own shipping address.

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Does the gift card have to be sent immediately?
No! JB Hifi gift cards are the perfect present and can be delivered on a date of your choosing (such as a birthday or Christmas Day). Simply nominate the date you’d like the email to be received and we’ll schedule it. We’ll also do our best to get the gift card arriving on the same day, but the actual delivery time will be subject to NZ Post schedules and seasonal delays.

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What dollar values can I purchase?
You can nominate your own value by typing it in OR select a popular value from the dropdown menu. Minimum is $10.00

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Can I include a personal message to the recipient?
Yes! Simply enter your personal text in the field indicated (optional). This will appear in the recipient’s email.

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What happens after I purchase the gift card?
After you have placed your order, an email will be sent to the recipient by following business day (unless requested otherwise). This has all the information they need to begin purchasing at our website immediately. Simply follow the instructions in the email. A physical gift card will be mailed within two business days for use in JB Hifi stores.

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I haven't received my gift card yet. Why is there a delay?
Some gift card emails are received instantly but others can be delayed slightly by our payment authentication process. This process occurs to protect cardholders and will be resolved by next business day. If you haven't received the email by then, please contact our support staff.
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Can I order other items at the same time as ordering a gift card?
If you are sending the gift card to a friend's shipping address, all items in the order will go to that address. So if you're shopping for yourself at the same time, it's better to create a new order for your own purchases.

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How can I purchase multiple gift cards at once?
Yes. If they're going to the same shipping address, this is fine. Where multiple gift cards are being posted to multiple shipping addresses, you will need to place a separate order for each gift card. If the cards are going to the one shipping address but different email addresses (eg staff gifts), they can be combined into one order. You just need to fill out a card for each recipient.

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How do I redeem my gift card in-store or online?

 

a) At JB Hifi Online
: simply place your items in your cart and take them through checkout. At the payment screen, select “Gift Card” from the dropdown menu. If your gift card balance does not exceed the price of your purchase, you can pay the difference with another gift card or Visa/Mastercard.

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b) In-store at JB Hifi: you must have your gift card with you to purchase at the cashier. JB Hifi staff will swipe your card. If your gift card balance does not exceed the price of your purchase, you can pay the difference with a selected credit card or cash. Note: You CANNOT use your gift card email to purchase in-store. The actual gift card MUST be presented.

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Can I use multiple gift cards for my online purchase?
You can use up to two gift cards for any one purchase at JB Hifi Online.

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How do I check the balance of my gift card?
To check your gift card balance, click here

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Can I top up the balance of my gift card?
No. Gift cards are sold on a one-use only basis. A new gift card will be needed for further purchases.
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Do I need to keep my gift card after placing a JB Hifi Online order?
Yes! Please ensure you keep the gift card until your order is received by the recipient. If your order is cancelled, for example due to product deletion, the funds will be automatically credited back onto your gift card. If you use your card balance for a store purchase, please advise the sales assistant that you will need the card back for online purchasing.

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Can I use my gift card at an Australian JB Hifi store or at the JB Hifi Online Australia website?
No, they are only accepted in New Zealand JB Hifi stores and New Zealand website.

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Who do I contact if I have a problem with my gift card or if it's been lost/stolen?
For general gift card queries, please phone Vii directly at 0800 493 470.
If your gift card is lost or stolen, please contact JB Hifi Online's Support Team at: onlinestore@jbhifi.co.nz
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GIFT CARD TERMS & CONDITIONS CAN BE FOUND HERE!
 

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