JB HI-FI ONLINE CONTACT INFORMATION
In order for us to allocate and prioritise customer enquiries please use our contact form HERE and select the appropriate query or feedback option.
Please note: JB Hi-Fi New Zealand stores cannot assist with JB Hi-Fi Online enquiries. All queries must be directed to our support team HERE!
If your order is yet to ship, in most cases we can cancel it for you. Please click HERE to request a cancellation and don't forget to include your order number.
If your enquiry relates to in-store information or purchases, click here to view a list of our stores for contact details.
For quick answers to your question, please use the information provided below.
Information for first time customers
Adding items to your cart
Removing items from your cart
Updating order quantities in your cart
Buying gift cards
Redeeming gift cards online
Redeeming gift cards in-store
Getting started with searches
International orders and shipping rates
View your Wish List