Help Centre
JB HI-FI ONLINE CONTACT INFORMATION
In order for us to allocate and prioritise customer enquiries please use our contact form HERE and select the appropriate query or feedback option.
Please note: JB Hi-Fi New Zealand stores cannot assist with JB Hi-Fi Online enquiries. All queries must be directed to our support team HERE!
CANCELLING ORDERS
If your order is yet to ship, in most cases we can cancel it for you. Please click HERE to request a cancellation and don't forget to include your order number.
IN-STORE ENQUIRIES
If your enquiry relates to in-store information or purchases, click here to view a list of our stores for contact details.
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For quick answers to your question, please use the information provided below.
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ORDERING Information for first time customers Adding items to your cart Pre-orders Removing items from your cart Updating order quantities in your cart MORE...
GIFT CARDS General Information Buying gift cards Redeeming gift cards online Redeeming gift cards in-store MORE...
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SEARCHING Getting started with searches Searching "All" Music searches DVD search MORE...
SHIPPING General information Shipping Charges Backorders Splitting Orders International orders and shipping rates MORE...
WISH LIST General information View your Wish List Adding items Removing items MORE... |